Technical support
If you have any questions regarding our current or legacy products, including OEM and have not been able to find the answer after reading the user manual, we will make every effort to answer via our first line telephone support.
Our dedicated Technical Support Team is available to help you with any enquiry. You can email our support desk 24 hours a day - 365 days a year.
Watchdox
Manuals, Software, and Firmware can be found on our WatchDox file sharing website. To gain access to this website please email, uk.technical.support@domotactical.com who will provide you with details on how to register for an account.
RMAs
To return equipment to either the DTC factory in Solent, UK, or to the Spectronic factory in Randers, Denmark, for repair or assessment, an RMA (Return Materials Authorization) number must first be issued to you. Contact details for each site is listed below:
Spectronic (Denmark)
- +45 8791 8100
- Spectronic.sales@
domotactical.com -
Mon – Thu8:00 am — 3:00 pm
-
Friday8:00 am — 12:00 pm
Codan Communications
- 1-571-563-7077
- us.technical.support@
domotactical.com -
Mon – Fri8:30 am — 5:30 pm
DTC (UK)
- +44 (0) 1489 884550
- UK.Technical.Support@
domotactical.com -
Mon – Fri9:00 am — 5:30 pm
Spectronic (Denmark)
- +45 8791 8100
- Spectronic.sales@
domotactical.com -
Mon – Thu8:00 am — 3:00 pm
-
Friday8:00 am — 12:00 pm
Codan Communications
- 1-571-563-7077
- DTC.RMA@
domotactical.com -
Mon – Fri8:30 am — 5:30 pm
DTC (UK)
- +44 (0) 1489 566750
- Solent.Customerhub@
domotactical.com -
Mon – Fri9:00 am — 5:30 pm
