Technical support

If you have any questions regarding our current or legacy products, including OEM and have not been able to find the answer after reading the user manual, we will make every effort to answer via our first line telephone support.

Our dedicated Technical Support Team is available to help you with any enquiry. You can email our support desk 24 hours a day - 365 days a year.

Watchdox

Manuals, Software and Firmware for Customers with DTC Product purchases can be found on our WatchDox secure file sharing website. For access, please email your request with your company name to uk.technical.support@domotactical.com and we will match your customer credentials and provide details on how to register for your account.

RMAs

To return equipment to either the DTC factory in Solent, UK, or to the Spectronic factory in Randers, Denmark, for repair or assessment, an RMA (Return Materials Authorization) number must first be issued to you. Contact details for each site is listed below:

Spectronic (Denmark)

: +45 8791 8100
: Spectronic.sales@domotactical.com
: Mon – Thu
8:00 am — 3:00 pm
: Friday
8:00 am — 12:00 pm

Codan Communications

: 1-571-563-7077
: us.technical.support@domotactical.com
: Mon – Fri
8:30 am — 5:30 pm

DTC (UK)

: +44 (0) 1489 884550
: UK.Technical.Support@domotactical.com
: Mon – Fri
9:00 am — 5:30 pm

Spectronic (Denmark)

: +45 8791 8100
: Spectronic.sales@domotactical.com
: Mon – Thu
8:00 am — 3:00 pm
: Friday
8:00 am — 12:00 pm

Codan Communications

: 1-571-563-7077
: us.rma@domotactical.com
: Mon – Fri
8:30 am — 5:30 pm

DTC (UK)

: +44 (0) 1489 566750
: Solent.Customerhub@domotactical.com
: Mon – Fri
9:00 am — 5:30 pm

RMA Request

Contacted Technical Services? *

Company *

Contact Name *

Phone Number *

Email *

Return Address *

Return Name *

Return Contact Phone Number *

Invoice Address *

Invoice Email *

If you return products from multiple product ranges (e.g. defective products from both Covert Audio & Video and Video, IP & Mesh), you need to complete a separate RMA submission form for each product range.

Product Info

DTC Part Number

Customer Part Number

Serial Number

Reason For Return

Do you require the latest software to be installed on the unit (if possible)? Please be aware that there might be compatibility issues with other units & you may want to discuss this with your account manager. *

Yes

No

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Support

Technical support

RMAs

Spectronic (Denmark)

Codan Communications

DTC (UK)

Spectronic (Denmark)

Codan Communications

DTC (UK)

RMA Request

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