Technical support
Should you have any questions regarding current or legacy DTC products, including OEM products, and are unable to find an answer in the User Manual, please contact our dedicated Technical Support Team and they will be happy to help.
All support requests for DTC (UK) and DTC (US) are managed through our Technical Support Portal.
Click here to access the Portal, alternatively you can contact us via the details below.
(Please note: You will need to register to access the portal and submit a support request.)
DTC (UK)
- +44 (0)1489 884550
-
Mon – Fri9:00 am — 5:30 pm
DTC (US)
- 1-571-563-7077
-
Mon – Fri8:30 am — 5:30 pm
Spectronic (Denmark)
- +45 8791 8100
- Spectronic.sales@
domotactical.com -
Mon – Thu8:00 am — 3:00 pm
-
Friday8:00 am — 12:00 pm
Watchdox
Manuals, Software and Firmware for customers who have purchased DTC Products can be found on our WatchDox secure file sharing website. If you don't already have access to Watchdox, this can be requested via our Technical Support Portal.
Initial Set-up of Codan | DTC Products
If you have recently received a Codan | DTC product, please visit our Set-up Page for guidance on set up and connect your device up for the first time: Initial Setup
RMAs
To return equipment to either the DTC factory in Solent, UK, or to the Spectronic factory in Randers, Denmark, for repair or assessment, an RMA (Return Materials Authorization) number must first be issued to you. Contact details for each site is listed below:
DTC (UK)
- +44 (0)1489 566750
- Solent.Customerhub@
domotactical.com -
Mon – Fri9:00 am — 5:30 pm
DTC (US)
- 1-571-563-7077
- us.rma@
domotactical.com -
Mon – Fri8:30 am — 5:30 pm
Spectronic (Denmark)
- +45 8791 8100
- Spectronic.sales@
domotactical.com -
Mon – Thu8:00 am — 3:00 pm
-
Friday8:00 am — 12:00 pm