Technical support

Should you have any questions regarding current or legacy DTC products, including OEM products, and are unable to find an answer in the User Manual, please contact our dedicated Technical Support Team and they will be happy to help.

All support requests for DTC (UK) and DTC (US) are managed through our Technical Support Portal.

Click here to access the Portal, alternatively you can contact us via the details below.

(Please note: You will need to register to access the portal and submit a support request.)

DTC (UK)

: +44 (0)1489 884550
: Mon – Fri
9:00 am — 5:30 pm

DTC (US)

: 1-571-563-7077
: Mon – Fri
8:30 am — 5:30 pm

Spectronic (Denmark)

: +45 8791 8100
: Spectronic.sales@domotactical.com
: Mon – Thu
8:00 am — 3:00 pm
: Friday
8:00 am — 12:00 pm

Watchdox

Manuals, Software and Firmware for customers who have purchased DTC Products can be found on our WatchDox secure file sharing website. If you don't already have access to Watchdox, this can be requested via our Technical Support Portal.

RMAs

To return equipment to either the DTC factory in Solent, UK, or to the Spectronic factory in Randers, Denmark, for repair or assessment, an RMA (Return Materials Authorization) number must first be issued to you. Contact details for each site is listed below:

DTC (UK)

: +44 (0)1489 566750
: Solent.Customerhub@domotactical.com
: Mon – Fri
9:00 am — 5:30 pm

DTC (US)

: 1-571-563-7077
: us.rma@domotactical.com
: Mon – Fri
8:30 am — 5:30 pm

Spectronic (Denmark)

: +45 8791 8100
: Spectronic.sales@domotactical.com
: Mon – Thu
8:00 am — 3:00 pm
: Friday
8:00 am — 12:00 pm

RMA Request

Contacted Technical Services? *

Company *

Contact Name *

Phone Number *

Email *

Return Address *

Return Name *

Return Contact Phone Number *

Invoice Address *

Invoice Email *

If you return products from multiple product ranges (e.g. defective products from both Covert Audio & Video and Video, IP & Mesh), you need to complete a separate RMA submission form for each product range.

Product Info

DTC Part Number

Customer Part Number

Serial Number

Reason For Return

Do you require the latest software to be installed on the unit (if possible)? Please be aware that there might be compatibility issues with other units & you may want to discuss this with your account manager. *

Yes

No

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Support

Technical support

DTC (UK)

DTC (US)

Spectronic (Denmark)

Watchdox

RMAs

DTC (UK)

DTC (US)

Spectronic (Denmark)

RMA Request

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