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Support

Technical support

If you have any questions regarding our current or legacy products, including OEM and have not been able to find the answer after reading the user manual, we will make every effort to answer via our first line telephone support.

Our dedicated Technical Support Team is available to help you with any enquiry. You can email our support desk 24 hours a day - 365 days a year.

Watchdox

Manuals, Software, and Firmware can be found on our WatchDox file sharing website. To gain access to this website please email, uk.technical.support@domotactical.com who will provide you with details on how to register for an account.

Software Downloads

Software tools used for initial setup and operation of DTC equipment are available on the links below.

Spectronic (Denmark)

+45 8791 8100
Spectronic.sales@domotactical.com
Mon – Thu
8:00 am — 3:00 pm
Friday
8:00 am — 12:00 pm

DTC (US)

1-800-No limit (665-4648)
DTC.Support@domotactical.com
Mon – Fri
8:30 am — 5:30 pm

DTC (UK)

+44 (0) 1489 884550
UK.Technical.Support@domotactical.com
Mon – Fri
9:00 am — 5:30 pm

RMAs

To return equipment to either the DTC factory in Solent, UK, or to the Spectronic factory in Randers, Denmark, for repair or assessment, an RMA (Return Materials Authorization) number must first be issued to you. Contact details for each site is listed below:

Spectronic (Denmark)

+45 8791 8100
Spectronic.sales@domotactical.com
Mon – Thu
8:00 am — 3:00 pm
Friday
8:00 am — 12:00 pm

DTC (US)

1-800-No limit (665-4648)
DTC.RMA@domotactical.com
Mon – Fri
8:30 am — 5:30 pm

DTC (UK)

+44 (0) 1489 566750
Solent.Customerhub@domotactical.com
Mon – Fri
9:00 am — 5:30 pm

RMA Request

If you return products from multiple product ranges (e.g. defective products from both Covert Audio & Video and Video, IP & Mesh), you need to complete a separate RMA submission form for each product range.

Product Info
Do you require the latest software to be installed on the unit (if possible)? Please be aware that there might be compatibility issues with other units & you may want to discuss this with your account manager. *

Experience the DTC difference

For a sales representative to contact you or request more information, please fill in the fields to the right.

Please provide us with details around the nature of your enquiry.